At River Rock Casino Resort, we always aim to provide the finest personalized service and facilities to our guests. Returning guests always love the bed and pillows we offer and purchase them for their personal use. We appreciate your feedback and take your points very seriously. We sincerely apologize for the less than excellent experience you've had during your recent stay regarding your bed and pillow experience as well as the air conditioning in your room at the hotel. Dear Valued Guest, Thank you very much for your detailed review and coming back to the River Rock Casino Resort.